Complaints Policy
Purpose
We understand that healthcare is a personal and sensitive matter. Every patient has the right to voice their concerns and be heard. Our Complaints Policy has been designed to ensure that any concerns are handled fairly, respectfully, and efficiently. We commit to taking every complaint seriously, treating all parties involved with dignity and respect.
Lodging a complaint
You are encouraged to discuss any surgical concerns with your surgeon. If your complaint is not related to surgery, please direct it to the practice manager. Most issues can be resolved quickly and effectively through direct communication.
If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice. Please include your name, contact details, and a clear description of the issue.
Attn: Practice Manager
FNQ Plastic Surgery Specialist Plastic Surgeon
Suite 4-6, 119 Sheridan Street, Cairns City, Qld, 4870
OR
info@fnqplasticsurgery.com.au
StateCommission/AuthorityPhone
| Queensland | Office of the Health Ombudsmen | 13 36 46 |
| ALL STATES | Australian Health Practitioner Regulation Agency (AHPRA) | 1300 419 495 |
All complaints will be treated with confidentiality and in accordance with the Australian Privacy Principles. Personal information will only be used for the purpose of investigating and resolving the complaint.
| Document developed | 1 July 2023 | V1.1 |
| Clinic details updated | 20 May 2024 | V1.2 |